CPCG | Evolve And Thrive

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Process Excellence

“Operational Support Through Process Excellence”

Process Excellence to Protect Your Pharmacy Revenue

Inventory Management

  • Waiting Bin Inventory Management.
  • High-Ticket Drug Return Processing.
  • Overstock Identification & Selling.
  • Inventory Reconciliation & Control.

QBO and AP/AR

  • Accounting & Bookkeeping (QuickBooks Online).
  • Accounts Receivable Management.
  • Accounts Payable Management.
  • Financial Reporting & Reconciliation.

Communication

  • Delivery Dispatch Coordination.
  • Patient Satisfaction Management (5-Star Experience).
  • Patient Opt-In for Services.
  • Patient Pickup & Follow-Up Calls.

Cash Sale Support

  • On-Screen Customer Service Representative (OCSR).
  • Cash Sale Processing Assistance.
  • Patient Billing Support.
  • Front-Desk Workflow Support.

Rx Fill Audit

  • 90-Day to 30-Day Conversion Audit.
  • High-Ticket Drug Claim Reversal Audit.
  • Routine Prescription Accuracy Audit.
  • Pickup & Delivery Signature Verification.

Onshore Staff Management

  • Staff Scheduling & Shift Management.
  • Payroll Processing.
  • Benefits Administration.
  • Performance & Compliance Oversight.

Operational Support Services

We provide operational support to streamline pharmacy processes, manage inventory, staff, and cash handling, allowing you to focus on patient care.

Onscreen Customer Service Rep

  • Appears on multiple screens across stores.
  • Guides customers to products and upsell options.
  • Completes transactions (excluding cash).
  • Connects with store staff when needed.

Full marketing agency capabilities

  • Printed materials including brochures and flyers.
  • Digital content, animations, and videos.
  • Social media content and brand engagement.
  • Digital and voice marketing campaigns.

Internal Voluntary Compliance Audits

  • Prescription and quantity audits.
  • High-value drug audits.
  • Waiting bin and pickup timing audits.
  • Returns, invoices, and purchase history audits.

Driving Compliance & profitability

  • QBO-based AP/AR and bill payments.
  • Human resource management.
  • Hiring, payroll, benefits, and compliance.
  • Training, onboarding, and coaching.

OCSR™ PROGRAM

(REDUCE YOUR FRONT END SUPPORT NEED)

Kiosk

  • Kiosk(s) are placed within the DME store front.
  • Ships to customer door-step.
  • Easy assembly: ready in under 15 minutes (no tools).
  • Customizable to your brand and available footprint.

On-Demand Services

  • Front Store Management.
  • Cash Sales assistance.
  • Cash Sales promotion.
  • CC transactions handles.
  • Can hop on and off multiple screens with-in 1 store of multiple stores.

Up to 90 walk-in patients/day

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99% screen up-time

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Data entry accuracy of 99%

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Wait time <10 seconds

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