Medical Services
CPCG serves medical, dental, and nursing clients
We provide end-to-end solutions that streamline operations, improve patient care, and enhance overall efficiency for medical, dental, and nursing practices.
Communication
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Telephone & Inbound Calls: Handle item availability & price inquiries, order & delivery status, prescriber queries, website inquiries, and general phone calls.
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Outbound Calls to Patients: Schedule & verify appointments, gather missing information, perform satisfaction surveys, wish Happy Birthday, and check patient wellness.
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Outbound Calls to Prescribers: Send referrals and related communications.
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Email & Messaging Support: Manage inbound email inquiries, outbound email communication, chat support on the website, and text/messages.
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Video & OCSR Support: Conduct video communication and manage outbound customer service representative (OCSR) tasks.
Data Entry
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Basic Data Entry: Perform accurate and timely data entry for healthcare providers, ensuring precision and compliance.
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Document Management: Organize, update, and manage all healthcare documents efficiently.
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Fax & Email Management: Handle fax and email communications, ensuring proper documentation and follow-up.
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Insurance Eligibility Check: Verify patient insurance eligibility to streamline billing and claims processing.
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Process Optimization: Streamline data processes to improve efficiency and maintain compliance with industry standards.
Business Intelligence
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Business Analyses: Conduct detailed analyses to provide actionable insights for healthcare providers and organizations.
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Business Analytics: Utilize data analytics to drive strategic decision-making and improve operational efficiency.
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Process Design: Design and optimize business processes for maximum efficiency and compliance.
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Product Design: Develop and refine products and solutions tailored to organizational needs.
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Maintenance & Support: Ensure continuous monitoring, maintenance, and improvement of business systems.
Bookkeeping & Accounting
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QuickBooks Online Management: Reconcile expenses and earnings, close accounting books timely, and prepare them for tax accountant review.
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Bill Payments & Invoice Management: Handle bill payments through approval processes, reconcile invoices, and ensure wholesaler invoices, refunds, and rebates are accurate.
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Financial Analytics & Custom Dashboards: Provide powerful analytics and create custom dashboards for financial insights and decision-making.
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Fund Projection & Planning: Project funds needed for operations and strategic planning.
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Timely Accounting Operations: Ensure all accounting tasks, including closing books and reporting, are completed promptly and accurately.
Medical Billing
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Charge Entry & Claim Management: Perform charge entry, claim submission, claim scrubbing, and manage billing and collections.
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Payment Posting & Financial Reporting: Post payments, generate financial statement reports, and ensure accurate document collection.
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Prior Authorization & Insurance Verification: Acquire prior authorizations, verify insurance, and manage pre-delivery and post-delivery document collection.
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Denial Management: Handle denial management, denial resubmission, and denial inquiries to ensure claims are properly processed.
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Patient Collections: Identify patients for collections, verify financial feasibility, and decide on reasonable actions to manage patient accounts effectively.
Service Quality
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Quality Evaluation: Assess healthcare operations to ensure high standards and consistent service quality.
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Business Process Compliance: Monitor and enforce compliance with internal and industry regulations.
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Internal Audits: Conduct internal audits to identify gaps and areas for improvement.
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External Audit Defense: Prepare and support organizations during external audits to ensure smooth compliance.
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Performance Improvement: Implement continuous improvement strategies to enhance overall operational efficiency and quality.
Marketing and Advertising
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Designing & Branding: Create visually appealing designs to enhance the identity of healthcare practices.
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Social Media Management: Manage social media platforms to increase engagement and visibility.
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Website Management: Maintain and optimize websites for better user experience and online presence.
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Advertising & Outreach: Implement targeted advertising campaigns to reach patients and stakeholders effectively.
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Digital Strategies: Develop digital marketing strategies tailored to DMEs, pharmacies, and physician offices for maximum impact.
Credentialing & Regulatory
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Audits & Audit Support: Conduct audits, prevent potential issues, align documents proactively, identify and correct deficiencies, gather documents, prepare cases, and manage audit responses.
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Licensing & Credentialing: Acquire new licenses and credentials for locations and business ventures, including Medicare Part B, state board licenses, local and state business licenses, and state DME registration.
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License & Credentialing Renewals: Track and ensure timely renewals of all licenses and credentials to maintain compliance.
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Contracting & Insurance: Manage new insurance contracts and ensure proper documentation for contracting processes.
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Regulatory Compliance: Maintain full compliance with state, local, and federal regulations, minimizing risks and ensuring smooth operations.
HR Management
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Record Keeping & Payroll: Maintain employee records, payroll management, reward & reprimand records, and respond to unemployment or worker’s compensation claims.
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Onboarding & Enrollment: Handle employee onboarding, health and retirement benefits enrollment, and ensure smooth integration into the organization.
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Leave & Attendance Management: Manage leaves, call-outs, breaks, and overall attendance tracking for employees.
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Recruitment & Screening: Post job advertisements, perform initial screening and interviews, shortlist candidates, and support hiring decisions.
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Employee Support & Compliance: Process reprimand letters, provide employee expense tracking, and ensure adherence to HR policies and procedures.