CPCG | Evolve And Thrive

Real Estate

Comprehensive Service Range

Discover our wide array of front-end, technology, and back-end services designed to optimize various aspects of your real estate operations, delivering greater efficiency, improved performance, and seamless digital workflows that elevate your business to a higher standard.

Calls, Email and Chat Support

  • Answer Inbound Calls
  • Email Management
  • Website Chat Support
  • Escalations Management
  • Managing Email Marketing Recipient List

Brokerage Administration

  • Leads Follow-up
  • Proposal Tracking
  • Inventory Tracking
  • Deal Closing Statistics
  • Tracking Agents calls
  • Daily Call List Preparation
  • Listings Management (MLS, Crexi, loopnet)
  • Data Scrapping and Reports (ListHub, Zillow, Realtor, CoStar, Reonomy)

On-Screen Customer Services

  • Complaint Management
  • Customer Services
  • Emergency Response /Escalations
  • Commercial /Residential Help Desk

Sales Partner

  • Property Virtual Tours
  • Administrative Services
  • Cold Calling to potential prospects
  • Outbound calls/ Appointment Setting
  • Remote/Virtual Sales Agent

Appointments & Scheduling

  • Managing Calendars
  • Meetings Setup
  • Leads Management & Appointment Setting
  • Scheduling Visits to property
  • Outbound Calling

Business Intelligence

  • Custom BI software development
  • Data warehousing and integration
  • Performance monitoring and KPI tracking
  • Predictive analytics for business forecasting
  • Consultation on BI strategy and implementation
  • Data analysis and visualization

Dashboards & Analytics

  • Custom dashboard development
  • Interactive dashboard features development
  • Performance metrics tracking
  • Analytics consulting and support
  • Real-time analytics integration
  • User-friendly interface design

Marketing Management

  • Market research and analysis
  • Customer segmentation and targeting strategies
  • Brand development and management
  • Email marketing and automation
  • Search engine optimization (SEO) services
  • Pay-per-click (PPC) advertising
  • Lead generation and nurturing
  • Marketing analytics and reporting

Sales Partner

  • Logo design and branding
  • 2D animations
  • Social media graphics creation
  • Infographic design
  • Graphic design for marketing materials (flyers, brochures, posters)
  • Website and app interface design

Social Media Management

  • Social media account setup and optimization
  • Community management and engagement
  • Content creation and scheduling
  • Social media advertising management
  • Performance tracking and analytics reporting
  • Reputation management and crisis response

Property Management

  • Onboarding new properties and Tenants
  • Welcome Letters to New Tenants
  • Background Checks
  • Manage Prospects
  • Rent Postings , Late Fee /NSF postings
  • Management Fee Postings
  • Abstracting Leases & Management Agreement
  • Send Notices to Tenants (pay or quit, eviction, lease renewals, violations, etc.)
  • Monitor Lease Renewals
  • Posting Owners Payouts
  • Manage Utility Bills

Maintenance Administration

  • Email/Text Broadcast to Tenants
  • Create & Manage Property Access Codes
  • Ticket Management
  • Scheduling and Routing
  • Plan Internal Preventive Maintenance Schedule
  • Weekly Service Schedule of Internal Technicians
  • Emergency / Afterhours 3rd party vendor scheduling
  • Service Contracts External Annual Inspections
  • Liaison with Tenants for scheduling Maintenance team onsite (Internal/3rd party)
  • Tenant Safety & Privacy

Accounting and Bookkeeping

  • Bookkeeping Properties Account
  • Manage Real Bank Accounts
  • Property Management Operating Account
  • Credit Card Management
  • Bank Reconciliations
  • Process Vendor payments
  • Deposit Receivable payments
  • Write Checks for payable
  • Creating Owners Statements and Emailing
  • Compliance & Audit

Billing & Invoicing

  • Monitoring expiring COIs & W9
  • Vendors Management
  • Follow-up on invoices/billing discrepancies
  • Invoicing on Internal maintenance Tickets
  • Invoices Posting into CRM
  • Billing vendor invoices

Contract Management

  • Prepare Settlement Timelines
  • Contract Drafting
  • Purchase Sale Agreement
  • Exclusive Listing Agreements (Rep Agreement)
  • Lease Abstracts
  • Addendums
  • Management Agreements
  • Lease Renewals

Surveillance Services

  • 24/7 Remote surveillance monitoring
  • Access control system monitoring
  • Security camera analytics and checklist reporting
  • Fire & Emergency Alarm system monitoring
  • Perimeter security solutions
  • Emergency/incident escalation

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