Responsibilities:

Order Intake and Verification: Accurately receive and input DME orders from healthcare providers, verifying that all necessary documentation and patient information is complete and correct.
Compliance and Documentation: Ensure orders comply with regulatory requirements (e.g., insurance verification, patient eligibility, medical necessity) and internal policies.
Communication: Act as the main point of contact for healthcare providers, responding promptly to inquiries regarding order status, documentation, and compliance issues.
Customer Service: Provide professional, courteous service to clients, ensuring a positive experience and resolving issues as they arise.
Data Entry: Accurately enter order details into the company’s order management system, maintaining an organized record of all transactions.
Collaboration: Work closely with the internal sales, customer service, and logistics teams to ensure timely and efficient order processing and delivery.
Follow-Up: Track and follow up on orders to ensure timely fulfillment and address any delays or discrepancies.
Problem Resolution: Identify and resolve issues related to order accuracy, insurance verification, or compliance challenges in a timely manner.
Reporting: Provide regular updates and reports on order status, including any issues or delays that may require escalation.

Qualifications:

High School Diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred.
Minimum of 2 years of experience in DME order intake, medical billing, or a related healthcare field.
Strong understanding of healthcare regulations, DME products, and insurance verification processes.
Familiarity with order management systems, EHR, and insurance portals.
Excellent attention to detail, with the ability to work with a high degree of accuracy and efficiency.
Strong communication skills, both written and verbal, with the ability to interact professionally with healthcare providers, patients, and internal teams.
Self-motivated, with the ability to work independently in a remote offshore environment.
Knowledge of HIPAA and other healthcare privacy regulations.