Patient Engagement & Support
Virtual Patient Support
CPCG offers On-Screen Customer Service Representatives (OCSR) at your location to enhance the patient experience and seamlessly coordinate patient flow and information across your enterprise.
Patient Intake Manaement
A robust intake management system streamlines order processing, drastically reduces manual tasks, and virtually eliminates errors. This efficiency ensures seamless workflow throughout your organization.
The CPCG team of skilled Patient Care Advocates leverages streamlined processes, robust resources, and advanced digital tools to enhance and transform the patient engagement experience effectively.
How Does it Work?
-CPCG provides ready to ship kiosks including everything your site needs to establish a connection with our team of OCSRs
-Patients will be greeted in the appropriate language when they enter your location and the OCSR will quickly process prescriptions and answer patient questions
-Services offered in English + Spanish
-OCSR's are highly trained and experienced with patient management
-Significant backend resources to support your business
-Scalable. Additional OCSR's can be made available at the touch of button as patient volume increases
-Insurance & prescription verification
-The OCSR's accelerates the queue in by swiftly taking orders, directing them for backend processing, and promptly assisting the next patient
-The CPCG team supports business continuity by adopting your procedures into our operating mechanisms
Inbound & Outbound Calling
Better manage high patient volume and deliver superior care
average handling time
average patient wait time
answered calls ratio
-Email and chat support
CPCG leverages the analytical power of Microsoft
Power BI to monitor, track, and enhance the performance of the inbound and outbound calling function at your business
Patient Intake Management
Efficient Intake Management as Your Competitive Advantage
orders processed daily by a
CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of your patient intake process