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Patient Engagement & Support

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Virtual Patient Support

CPCG offers On-Screen Customer Service Representatives (OCSR) at your location to enhance the patient experience and seamlessly coordinate patient flow and information across your enterprise.

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Patient Intake Manaement

A robust intake management system streamlines order processing, drastically reduces manual tasks, and virtually eliminates errors. This efficiency ensures seamless workflow throughout your organization.

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Patient Outreach

The CPCG team of skilled Patient Care Advocates leverages streamlined processes, robust resources, and advanced digital tools to enhance and transform the patient engagement experience effectively.

Virtual Services
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Virtual Services

01

How Does it Work?

-CPCG provides ready to ship kiosks including everything your site needs to establish a connection with our team of OCSRs

-Patients will be greeted in the appropriate language when they enter your location and the OCSR will quickly process prescriptions and answer patient questions

03

Capabilities

-Services offered in English + Spanish

-OCSR's are highly trained and experienced with patient management

-Significant backend resources to support your business

-Scalable. Additional OCSR's can be made available at the touch of button as patient volume increases

02

Services Delivered

-Insurance & prescription verification

-Claim processing

-Data entry

-Scheduling

-Inbound Calls 

-Document management

-Escalations 

04

Key Benefits

-Exceptional value​

-The OCSR's accelerates the queue in by swiftly taking orders, directing them for backend processing, and promptly assisting the next patient

-The CPCG team supports business continuity by adopting your procedures into our operating mechanisms

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Inbound & Outbound Calling

Better manage high patient volume and deliver superior care

     ~5 minutes

average handling time

     <30 seconds

average patient wait time

answered calls ratio

     >96%

Services Offered

-Item availability

-Pricing inquiries

-Prescriber questions

-Order status 

-Service support

-Product questions

-Email and chat support

-Customizable dashboards

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CPCG leverages the analytical power of Microsoft

Power BI to monitor, track, and enhance the performance of the inbound and outbound calling function at your business

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Patient Intake Management

Efficient Intake Management as Your Competitive Advantage

    80-100

orders processed daily by a

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Services Offered

-Software Systems:

     Brightree

     DME Works

     eClinical Works

  

-Prior authorization

-Item confirmation

-Eligibility verification

-Insurance coverage

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CPCG leverages the analytical power of Microsoft Power BI to monitor, track, and enhance the performance of your patient intake process

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